Has your order been damaged or is the box open and missing parts? Please report these situations to our claims department by using the form below. If your products are damaged, please include a photo of the damaged product, damaged carton and detailed description of the damage to your product(s). Once your damage report has been submitted, our claims department will contact you within One Business Day with further instructions for obtaining a replacement or refund for your product. Please review our shipping policies here before submitting your report.