Returns & Exchanges
Most companies make the returns & exchange process a hassle to deter their customers from returning items. At CabinetmakerWarehouse, complete satisfaction is our #1 goal and we have kept that in mind when developing this policy. You won’t find difficult procedures to follow or jump through hoops like our competitors make you do. Just a simple process and quick turnaround.
Here’s what you need to know:
Returns may be authorized up to 30 days from date of receipt. Can we make exceptions? Sure. Everyone makes mistakes and sometimes you need some extra time to figure things out.
You must request a Return Authorization on this page prior to sending items back. Why? Unidentified packages may be misplaced or routed to the wrong department preventing us from processing your exchange or refund. Once the return has been authorized, the merchandise must be returned to us within seven days regardless of purchase or receipt date and the product must be in new condition with all original packaging.
- Any item that has been used, is missing parts or damaged will be refused for credit. We take care to ensure the items arrive damage free and intact. We ask that you please do the same and recommend insuring the return shipment.
- Any items or orders that are considered a special order, clearance or custom made may require prior authorization and may only be returned for a store credit or exchange.
- Orders in excess of $3,000 may also require prior authorization, the return period may be limited, and credit may be issued in the form of a store credit only.
- You will be responsible for all shipping charges. Once the item(s) are returned, you will receive a refund for the cost of the merchandise or exchange as fast as possible. This normally takes a day or less to complete.
A few things to note:
All Canceled or Returned Merchandise are subject to a 25% Restocking Fee.
Karran Sinks & Accessories must be returned to the manufacturer within 14 days of receipt. You also must obtain a Return Authorization from Cabinetmaker Warehouse prior to the sink being returned. The reason for this is that Karran ships their sinks direct from their warehouse and all returns must go back to their warehouse. Karran also imposes a 25% Restocking Fee on returned items. This fee is waived if the sink is damaged or defective.
Our normal return policy does not apply to any “Special Order” purchases. “Special Order” purchases are not returnable, and not cancellable for refund or for credit of any kind.
Do you have a suggestion or comment on this policy? Tell us! We would love to get your feedback.