Nobody wants to pay an enormous amount for shipping. Everyone wants their items as fast as possible. How do we make sure that everyone is happy? At Cabinetmaker Warehouse, we strive to deliver your product via the fastest and most cost effective method available.
Here are some details on our shipping policy:
All orders for Countertop Trim, Backsplash, Sheet Laminate, Lazy Susans and Cabinet Organizers will ship UPS Ground, unless otherwise requested. Small quantities of hardware, caulk and some tools may ship by US Mail.
Most all orders ship within just a few days and are dependent on production schedules. This means some orders will ship before or separate from others . If an order or item will be delayed beyond reasonable expectations, one of our experts will contact you by phone and email to alert you of any delays.
Damaged / Missing Items
We make every attempt to securely package all contents to ensure they arrive whole and free from any damage. Upon receipt of your order, we ask that you please check to make sure all contents are included, and that there is no apparent damage from transit.
Claims for damaged or missing items must be reported within 2 days of delivery. Only two days, you say? This is meant to protect your interest as it becomes increasingly difficult to locate missing items, or resolve damaged product claims, with the shipping partner as time passes. If it has been longer than 2 days, call us as soon as you notice the problem and we will work tirelessly and make every attempt to resolve the situation.
Upon delivery, inspect the exterior of shipping carton for damage. If there is apparent damage to the carton, inspect contents prior to accepting delivery. If damage is not acceptable, refuse delivery.
If you discover damage to the contents where there is no apparent damage to the carton, you were not available when the merchandise was delivered, or to Report Damage to your order, Submit your information here immediately. We will then take appropriate action to insure that you are satisfied with your purchase and all disputes are handled in a timely manner.
Failure to report damaged or missing items from an order before forwarding, re-shipping or transferring the shipment to another location may result in immediate claim denial.
Please Note: Occasionally, minor cracks or breaks along the edges of laminate rolls are common due to freight handling. Laminate is normally 1" wider and 1" longer than stated size to allow for this. If your damage is more substantial, you are not capable of receiving the proper yield and wish to receive a replacement order, please call us immediately.
We will have a few questions for you when you call so please be ready to provide the following information:
- Is there physical damage to exterior of the box?
- Do you have a photograph of the damaged laminate and box?
- What is your order number or the name on the order?
- We will need your full contact name, phone number and email address to update you on the progress of your claim.
Freight orders are excluded from this policy as it is the responsibility of the recipient to confirm that the goods are in new condition, without damage and that the order is complete before signing for the delivery.
Signature Upon Delivery:
Unless informed otherwise, shipments valued at less than $1,000 will not require a signature upon delivery. Any shipment valued at $1,000 or more will require a signature upon delivery.
Canada Customs requires Canadian recipients to pay applicable duties and taxes on each shipment entering Canada. These charges may include PST, GST, HST, duties and other taxes of goods (e.g. excise tax). A brokerage fee is also charged to process shipments and present the requisite customs paperwork to Canada Customs on the importer’s behalf.
Your order will be shipped under UPS’ e-Tailer Brokerage Program (eBP), where eligible shipments imported into Canada for non-commercial purposes and valued under CAD $200 shipped via UPS Standard service are subject to a reduced brokerage fee of CAD $10, plus any applicable duties and taxes. Shipments valued at CAD $200 and above and/or being imported to Canada for commercial purposes and/or subject to specialized clearance may incur additional fees based on the chart below.
Please, be aware that UPS will request payment of these charges at the time of delivery. You have the ability to call UPS ahead of time (1-800-742-5877) to pay these charges, eliminating the need for payment on delivery.